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for booking your vacation
around in South Tyrol.

Things you need to know

Of course, with your booking for a vacation in South Tyrol you will receive the entire reservation conditions, so that you are always aware of all the details and do not have to worry about anything during your days off - the best conditions for a relaxing stay at Hotel Kristall.

The indicated prices do not include the local tax of 2,10 € (2,50 € from 01.01.2023) per person and night (from 14 years), which has to be paid on the spot.

 

The room is considered bindingly reserved after receiving a written confirmation. By doing so, the guest agrees to the terms and conditions of the reservation.

 

After the reservation a deposit of 30% of the booked arrangement is to be paid by credit card or bank transfer. The remaining amount is paid directly at the accommodation on site. Alternatively, the total amount can be paid immediately by credit card or bank transfer.

 

Our Bank Details:

Bank: Sparkasse Bruneck
IBAN: IT29 Q060 4558 2400 0000 5004 146
BIC/SWIFT: CRBZIT2B070 

Cancellations must always be made in writing and are not valid without our confirmation. In the event of cancellation, the deposit remains with the accommodation provider and no refund is provided.

 

In case of late arrival or early departure we charge 80% of the booked arrangement.

We recommend you to get travel cancellation insurance.

The ordered arrival and departure day is considered locked.

The current situation around the Coronavirus has caused us to respond to the concerns of our guests and change applicable cancellation conditions: If you can not start your vacation with us, because the arrival is impossible due to the recommended precautionary measures (state of emergency, quarantine, restrictions on transportation), your reservation can be canceled free of charge within 14 days before arrival. Any deposit paid can of course be credited for later stays, or transferred back.

The rooms can be occupied from 14.00 o'clock. Should the arrival take place after 20.00 o'clock, this must be communicated, otherwise the reservation expires also with deposit.

 

The rooms must be vacated by 10.00 am. If you would like to extend your vacation in South Tyrol until the evening, we charge an extra fee of €50.00 depending on availability.

Meals not taken will not be reimbursed and cannot be claimed as packed lunches. When booking the room with breakfast only, €15.00 per night will be deducted from the respective list price.

 

Pets are allowed on request. We ask for you to understand that dogs are not allowed in the dining rooms, in the wellness area and in the garden. For dogs we charge €10.00 per day without food.

 

The hotel bill can be paid preferably in cash (up to max. €999.99) or also with ATM card, Maestro card, Mastercard or Visa card.

 

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